Managing Your Billing

The Manage Billing page gives you full control over your Sticklight subscription. View credit usage, update payment details, download invoices, and make changes to your plan.

Who can do this: Workspace Owners only. Other members cannot access billing settings. See Roles and Permissions for details.

Accessing Manage Billing

1. Click on the Sticklight logo in the top-left corner of your workspace
2. Select Credits & Billing from the menu

This opens the billing page, which has two tabs: Usage and Billing.

Usage Tab

The Usage tab shows how your workspace consumes AI credits.

Credit Breakdown

View credit usage by:

• Project – See which projects use the most credits
• Member – See how credits are distributed across your team

Time Filters

Filter usage by:

• Current period – Credits used since your last billing date
• Last 30 days – Rolling 30-day usage
• All time – Complete usage history

This helps you understand spending patterns and identify which projects or members are using the most credits.

Accessing Usage From Projects

You can also reach usage data from individual project settings. Go to Settings in any project to see that project’s credit consumption.

Billing Tab

The Billing tab manages your subscription and payments.

Your Plan

The top of the page shows your current subscription status:

• Current plan (Free or Pro tier)
• Monthly credits included with your plan
• Credits remaining and when they renew
• Change Plan button to upgrade or downgrade

Your credit balance updates in real time. For details on how credits work, see Credits.

Payment Method

Add or update the payment method used for your subscription:

1. Find the Payment Method section
2. Click Manage
3. Choose your payment method and enter your details
4. Save your changes

Available payment methods include credit and debit cards, Apple Pay, Amazon Pay, and Cash App Pay. Options vary based on your device and region.

Your payment method is stored securely and used for subscription renewals and any plan upgrades.

Billing Information

Update the name and email associated with your billing:

1. Find the Billing Information section
2. Click Manage
3. Update your details
4. Save your changes

This information appears on your invoices and receipts.

Billing History

View and download all your past invoices:

• Date when the charge occurred
• Invoice number for your records
• Amount charged
• Status (Paid, Pending, etc.)
• Download link to get a PDF copy

Click PDF next to any invoice to download it for your records or accounting.

Payment Failures

When a payment fails, Sticklight notifies your entire workspace:

• A dismissible banner appears: “Action required. Payment failed. Update your payment method to avoid losing access.”
• Workspace Owners see an Update payment method button that opens the billing portal
• Other members see a Contact owner button
• The workspace switcher shows an overdue badge on the affected workspace

Payment retries after 1 day. Your Pro plan remains active during the retry period. If the payment remains unresolved after one week, your workspace downgrades to Free.

To resolve a failed payment:

1. Click Update payment method in the banner (Owners only)
2. Update your payment details in the billing portal
3. Confirm the changes

The banner disappears once payment succeeds.

Changing Your Plan

To upgrade or downgrade your subscription:

1. Click Change Plan in the Your Plan section
2. Select your desired plan
3. Confirm the change

Upgrades take effect immediately. You pay the difference between your current plan and the new plan based on the credit difference. You also receive the additional credits immediately.

Example: You are on the 100-credit plan ($25) and upgrade to the 400-credit plan ($100).

• You pay $75 (the difference between $100 and $25)
• You receive 300 additional credits immediately (400 – 100 = 300)
• Your next billing cycle charges the full amount of your new plan

Downgrades take effect at the end of your current billing cycle. You keep access to your current plan until then.

For more details on how plan changes affect your credits, see Credits.

Enterprise Billing

Enterprise customers have dedicated account management. Contact your account manager or reach out to sales for billing inquiries, custom invoicing, or plan adjustments.

FAQs

Where do I cancel my subscription?

Go to the Billing tab and click Cancel Plan, and confirm your downgrade to free. Your Pro access continues until the end of your billing cycle, then converts to Free.

How do I get a receipt for a specific payment?

Find the payment in your Billing History and click PDF to download the invoice.

Can I change my billing email?

Yes. Update it in the Billing Information section. This changes where invoices are sent.

Why was my payment declined?

Check that your payment details are current in the Payment Method section. If issues persist, contact your bank or try a different payment method.

How do I update my card before it expires?

Go to Payment Method, click Manage, and enter your new card details. The old card is replaced immediately.

What payment methods are accepted?

Sticklight accepts credit and debit cards, Apple Pay, Amazon Pay, and Cash App Pay. Available options depend on your device and region.

Why do I see a payment failed banner if I am not the Owner?

All workspace members see the payment failure notification so everyone knows the workspace is at risk of losing Pro features. Only Owners can update the payment method. If you are not an Owner, use the Contact owner button or reach out to your workspace Owner directly to resolve the issue.

How do I see which projects use the most credits?

Go to the Usage tab and filter by Project. You can also filter by time period to see trends.

Can team members see credit usage?

Admins and Editors can see the workspace credit balance. Only Owners can access the full Usage breakdown in Manage Billing.